This is a documentary I watched a few weeks ago. I don't know if a movie has ever made me feel so deeply, but I don't want to give too much away, since it has one of the most gut wrenching twists I've ever experienced.
One of the biggest issues that the documentary brings up is the insanity of bureaucracy. On one hand, having a standardized way of doing business or government is essential to allowing for regulation and equality standards. But on the other hand, I think it becomes too easy for officials to hide behind rules and protocol, and miss out on what's really going on around them. In any case, the documentary is great, and it's free on netflix so check it out!